At Mentice, we passionately develop endovascular simulation solutions to help improve patient lives. More than 20 years ago, we started with a simple mission, and how our solutions help doctors acquire, retain, and enhance their endovascular therapy skills helping them improve patient outcomes worldwide. We have regional offices in the US, Europe, Brazil, India, China, and Japan while our headquarters office is in Gothenburg, Sweden.
With challenges and change, comes huge opportunity. This is a new role at Mentice and as the Global Support Coordinator, you will be a part of the corporate product team and work extensively with the regionally-based support and product functions. The position is full-time employment, located in our HQ office in Gothenburg, reporting to the VP of Products & Strategy, also located in Sweden.
The main task is to make sure we deliver a great and consistent customer experience throughout support channels on the local markets. In this role, you are responsible for creating structures and processes that work globally, as well as support the local markets with needs relating to their daily execution of customer support activities. You optimize, improve, and develop the way Mentice works with customer support globally with a special focus on customer success, satisfaction, and high-quality service.
In this role, you will have significant interaction with the field-based salesforce and regional support functions, with whom you work collaboratively to create plans and processes to ensure customer satisfaction and product quality. The tasks are of great variation and you are expected to be working independently in a fast and creative environment.
More specifically about the role (but not limited to):
Who do we think you are?
What can we offer?
At Mentice we give you an opportunity to grow together with the company, we are providing a creative, global environment where every person is important and have a big impact for our future success. We are a company that is proud of our products, services and customers and the impact we have on improving patient lives.
Please visit www.mentice.com for more information about the company and to apply for the position. We encourage you to apply as soon as possible as we are reviewing all applications consecutively but the last day to apply is May 16th. For questions regarding the position, please contact Edward Fält, VP of Products & Strategy, at firstname.lastname@example.org
Take your next step and change the future with Mentice.