Mentice Premium support

[fa icon="calendar"] Mar 25, 2014 11:17:00 AM / by Ben Speich


When you invest in a sophisticated tool, you want it to work as efficiently as possible. Sign up for Premium Support and make sure your Mentice solution is up and running 24/7


Get the most out of your Mentice solution

When you invest in a sophisticated tool, you want it to work as efficiently as possible. Sign up for Premium Support and make sure your Mentice solution is up and running 24/7

 

Maximize the uptime of your Mentice solution

Make sure that your system is available to users at all times

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  • Preventive onsite maintenance visits – The Mentice Support Team will visit your site a minimum of once a year to make sure that your software is the latest version and your hardware is in perfect condition. Travel costs are included in Premium Support.
  • Hardware repairs including spare parts – If your hardware breaks down due to normal wear and tear, all repairs and travel costs are included in your cover.
  • Immediate remote software updates – New software for your specific system will become available online on Mentice’s release date for download.

Download the Mentice Premium Support product sheet»

Protect your investment

Value insurance and software protection

  • Full access to all Mentice maintenance releases and standard software upgrades – Our objective is to constantly release updates. As an example, in 2014 we released more than 100 improvements. See more at Update of the VIST-Lab and 16 modules
  • Software transfer – When you upgrade your system, you don’t need to buy the software again.
  • Industry clients will always get access to generic new versions (upgrades) of your branded modules

Log in for exclusive success content

Full access to Premium Support exclusive training videos, case books, support articles, white papers, etc.

Discounts

We want you to be as successful as possible!

  • 50% discount on short-term rentals – Arrange and set up bigger events with additional systems.
  • 50% discount on onsite training – A lot of new personnel? No worries, we offer onsite training programs.

All your issues solved easily

No matter what type of issue you have, we are here to help you!

  • Online support portal - Access our online support portal with support articles, videos, instructions, manuals, inspiration, etc. Check out menticesupport.force.com
  • Email our support team 24/7
  • Call us
  • Remote Internet support where we connect to your system and solve the issue for you
  • Engineer visit at your site
  • Free system send in support

Support for your unique installation

Branded software unique and custom-made support content collected at one location.

  • Online support portal – Access your unique section of the online support portal with your unique content.
  • Instant access – Your personnel and consultants will be able to access the content of the portal 24/7.
  • Password protected – Only authorized personnel can access the content.

To sign up

Send an email to support@mentice.com and we will help you gain instant access to our Premium Support program. Let us help you be successful!



 

Topics: Product Releases

Ben Speich

Written by Ben Speich

Mentice Global Customer Support Manager

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