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Mentice Care

Services

The Mentice professional services team is always available to assist you

If you need assistance with additional simulators for your upcoming event or you have a technical challenge, our team is there to help you. We offer a range of services and with our flexible offering if you need something not listed please contact us and we will create a plan for you.

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Onboarding and set up

To ensure the adoption and utilization of your investment, our services team will take you through a robust onboarding program.

General introduction

Introduce simulation hardware and software to your teams.

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System training

Hands-on training for system owners and end users plus troubleshooting tips and resources for ongoing support.

Adoption and customized training

We will assist in training your entire team to ensure fast adoption.

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Best practices

We provide advice and best practices for how to get started as efficiently as possible with your program.

Online cloud platform

Learning management system, Curriculum, Remote connectivity and Proctoring or online technical support are all enabled by our cloud platform

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1

General introduction

Introduce simulation hardware and software to your teams.

2

System training

Hands-on training for system owners and end users plus troubleshooting tips and resources for ongoing support.

3

Adoption and customized training

We will assist in training your entire team to ensure fast adoption.

4

Best practices

We provide advice and best practices for how to get started as efficiently as possible with your program.

5

Online cloud platform

Learning management system, Curriculum, Remote connectivity and Proctoring or online technical support are all enabled by our cloud platform

Event support & simulator rentals

If you are planning to hold a technical or clinical event, we can support you with additional simulators, personnel, and much more to ensure your event will be extra valuable for all participants.

Device hosting & full ‘white glove’ service

Leave the responsibility of system maintenance with us. We will store your simulators at one of our global offices and have them ready when you need them. Simulators will be tested, prepped, and customized for each event. We will take care of roundtrip shipping logistics to make returns seamless, and when devices are returned we inspect them. Simply log in to the Hosting portal to keep track of where your systems are and tell us when and where you need them next. 

Education services to help build and create or add to your curriculum

Enhance your simulation program by leveraging our 23 years of experience working with healthcare systems, medical device companies and professional associations. We can help you design, develop, update and create your curriculums.

Maintenance subscription

The maintenance subscription covers all hardware you own and provides a quick and easy send-in service for fast results. We will do replacements of parts, and offer roundtrip shipping. The subscription includes the cost of labor for repair.

Connect with our solutions team

We are here to guide you and help you find the solution that is the best fit for your unique needs. Fill in the form and a suitable expert will get back to you as soon as possible.

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