Customer Service and Support for Endovascular Products

Mentice® Care

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Personalized, on-going support with a dedicated account manager driven to understand your unique challenges and opportunities.

We will design a customized plan to help you meet your goals and regularly monitor progress to support the successful utilization of your investment.

The highly-trained Services and Support team offer 24/7 support through email and phone and provide a dedicated support wesite with access to product information, tutorial videos, and case books. Remote support is available as needed for training, troubleshooting, remote access, automatic product updates, and curriculum consulting. Our team is always on call to help keep your simulators running efficiently.

BROCHURE

24/7 Support

Get access to a dedicated support website and regional teams available through email and phone.

Remote Access

Training, troubleshooting, and automatic updates are available remotely for seamless support.

Software Subscription

Always have the latest software version and utilize radiation safety elements and patient specific simulation.

Hardware Support

Send in service for quick repairs and replacement parts.

Professional services start with onboarding

To ensure the adoption and utilization of your investment our services team will take you through a robust onboarding program.

  • Introduce simulation hardware and software to your teams
  • Deliver hands-on training to system owners and end users
  • Provide troubleshooting tips and resources for ongoing support

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Guarantee a return of your investment through adoption

Our team will guide you in identifying unique goals for your simulation program, demonstrate system capabilities, and collaborate with your training managers to onboard students and drive success.

  • Accelerate adoption through training and change management
  • Customize training to meet your specific goals
  • Support sessions for your extended team
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Engage your teams for continuous utilization

Having defined specific goals for you program, our team will provide the necessary guidance and support to help you reach those goals consistently.

  • Identify continuous development of ongoing goals
  • Monitor and track progress of custom KPIs
  • Provide additional training

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Education services to help build and add to your curriculum

Enhance your simulation program by leveraging our 20+ years of experience working with medical device companies, health systems, and professional associations.

  • Design and develop curriculum to align with your goals
  • Effectively implement new curriculum

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Industry Hosting

Leave the responsibility of system maintenance with us. We will store your simulators at one of our offices and have them ready when you need them.

  • Simulators will be tested, prepped, and customized for each event
  • Roundtrip shipping logistics to make returns seamless
  • Return inspection post event

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Let's talk!

 

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